Introduction

Ryan Alyea (“DeepMine, “we”, “us”, or “our”) is committed to the safety and protection of our customer’s information. As such, this Privacy Policy is intended to help you better understand how we collect, use, store, and disclose your personal information and how you can request access, correct, portability, or deletion of such information.

Who does this policy apply to?

This Privacy Policy applies to any of the following (collectively, the “Services”):

  1. Any DeepMine website where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices and the listing on the Shopify App Store. (“Websites”)
  2. Individuals who have installed the DeepMine app. ("Shopowner")
  3. Use any other, present or future, online or offline, programs, services, or offerings of DeepMine. (“Offerings”)

When we say "Customer", we mean any individual that has some type of data relationship with the Shopowner, typically through a purchase.

When we say “you” or “your”, we are referring to Shopowners and/or to some other individual who visits any of our Websites or makes use of any Offerings.

A “Partner” refers to third parties that Shopowners have registered within DeepMine to send data, including report recipients.

A “Service Provider” refers to any other third party that DeepMine has a contractual relationship to help provide the Services, such as an analytics service.

What information categories do we collect?

When and how do we collect this information?

When and why do we use this information or share this information with third parties?

What are your Data Subject Rights?

In many instances, you can just update or delete orders within Shopify, and DeepMine will sync the new data. Syncing may take up to 48 hours to fully take effect. Data you enter directly into DeepMine can always be updated or deleted at any time. Uninstalling the app will delete all Customer data. If you have any issues, please email deepmine@rofish.net if you cannot change anything.

Individuals in certain jurisdictions outside the United States, such as those in the European Economic Area (“EEA”), Japan, and Canada, have certain legal rights which we respect and uphold. In addition to the tools listed above, they may also email us at deepmine@rofish.net with the subject “Personal Data Request” for the manual request to exercise their applicable legal right to access, to correct, to update, to export for portability, to withdraw consent, or to delete specific personal information, and we will respond within thirty days. If they wish to object or restrict use of their personal information, in the limited legally allowed circumstances, please email deepmine@rofish.net with the subject “Personal Data Request”, and we will respond within thirty days. We will require and verify some form of identification, such as using the same email address registered with the Shopowner, for any personal data requests. DeepMine is assuming the role of "Processor" with their Customer's data.

If you are a Customer of a Shopowner who uses DeepMine's platform and wish to exercise these rights, please contact the Shopowner you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.

Shopowners who use DeepMine are the Controller, and may need to inform their Customers of the use of DeepMine.

Please note that uninstalling DeepMine will result in full data deletion. You can always uninstall at any time, and this can ensure full compliance with your legal situations.

“Sensitive Personal Data” is a subset of information, which due to its nature, has been classified by law or by policy as deserving additional privacy and security protections, particularly in the EEA. DeepMine does not automatically collect Sensitive Personal Data from you, will not knowingly transmit or divulge this information to any third parties, and as a Processor it is up to the Shopowner, the Controller, to ensure that this data from your Customers is not stored in or transmitted through DeepMine. If you believe we have accidentally collected this data, please email deepmine@rofish.net with subject “Personal Data Request” and identifying the specific data to delete. For best protection of this data, do not give it to us.

The rights and options described above are subject to limitations and exceptions under applicable law. In addition to those rights, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first, and we will do our absolute best to resolve your concern.

What cookies do we store on your computer?

We employ cookies and similar technologies to keep track of your local computer’s settings such as which account you have logged into, support additional access to customer service, and other functions required to use the Service. You may learn more about cookies here. By browsing our Websites, you consent to placement of cookies on your browser by us and our third party Service Providers.

Specifically, we use Google Analytics on our website that employ cookies to collect certain information concerning your use of our Services. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on, or similar tools available from or for your browser. Read more on how Google uses data when you use our partners' sites or apps.

Our Cookies are divided into three categories:

Cookies DeepMine uses on our Websites:

 
Name Party Category Function
_deepmine_session DeepMine Strictly Necessary Session data such as login information.
hblid Olark Functional a visitor identifier that we use only on your site to remember this visitor between visits
hblid Olark Functional a visitor identifier that we use only on your site to remember this visitor between visits
hblid Olark Functional a visitor identifier that we use only on your site to remember this visitor between visits
wcsid Olark Functional a session identifier that we use only on your site to keep track of a single chat session
olfsk Olark Functional storage identifier that we use to maintain chat state across pages (e.g. message history)
_okbk Olark Functional extra state information (e.g. chat box being open/closed)
_ok Olark Functional most recent Olark site ID (security measure)
_oklv Olark Functional the Olark loader version (for improved caching)
_okla Olark Functional used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
_okgid Olark Functional group id the visitor is locked to
_okac Olark Functional used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
_okck Olark Functional used to test whether the visitor's browser allows cookies to be stored
_ga Google Analytics Analytics Used to distinguish users.
_gid Google Analytics Analytics Used to distinguish users.
_gat Google Analytics Analytics Used to throttle request rate.
__utma Google Analytics Analytics Deprecated. Used to distinguish users and sessions.
__utmt Google Analytics Analytics Deprecated. Used to throttle request rate.
__utmb Google Analytics Analytics Deprecated. Used to determine new sessions/visits.
__utmz Google Analytics Analytics Deprecated. Stores the traffic source or campaign that explains how the user reached your site.

If you do not wish to accept cookies, further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider's website via your help screen. Disabling cookies that are strictly necessary may prevent you from fully accessing our Services.

How long do we keep your information?

DeepMine stores Customer data as long as you have the app installed, uninstalling the app will delete all such data. Data about shops and Shopowners may be stored for longer to resolve disputes, establish legal defenses, conduct audits, pursue legitimate interests, enforce our agreements, and comply with applicable laws. Data may persist in copies made for backup and business continuity purposes for additional time.

How do we keep your personal information secure?

We follow industry standards on information security management to safeguard sensitive information, such as financial information, customer details, and any other personal information entrusted to us.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

How do we protect your personal information across borders?

Deepmine is based in the United States and data will be collected and processed in the United States. Personal information may be accessible to law enforcement, customs enforcement, or other authorities pursuant to a lawful request. By providing data to DeepMine, you consent to the transfer and storage of personal data in the United States. DeepMine is not a member of any certification program. If you have some legal restriction to prevent sending certain data to the United States, such as needing proper consent with Customers to use DeepMine, you must prevent DeepMine from processing that sensitive data in your DeepMine settings. If the settings available does not fully cover your legal needs, DO NOT USE DEEPMINE. DEEPMINE WILL CANCEL YOUR SUBSCRIPTION — NO REFUNDS — AND DELETE ALL SHOP, CUSTOMER, AND SHOPOWNER DATA IF WE DETERMINE FROM ANY SOURCE THAT YOU ARE USING DEEPMINE ILLEGALLY IN YOUR TERRITORY. THIS MAY BE SUDDEN AND WE CANNOT AND WILL NOT RESTORE ANY DELETED DATA IN THIS CASE.

DeepMine will not transfer Customer data to any third party, except to Partners you have explictly added within DeepMine. You may need to inform your Customers that you will be transferring data to Partners if any such transfers are cross-border.

Anything else that should be known?

The Services are not targeted to children under the age of 16. We do not knowingly collect or solicit personal data from children under 16; if you are a child under 16, please do not use the Services or send any personal data about yourself to us directly. Shopowners are required to follow the laws regarding children in all territories before transferring any child's Customer data. If you believe that a child under 16 may have provided us personal data without proper consent with a Shopowner we are processing for, please contact the Shopowner directly as we are a Processor for that Shopowner. If you believe DeepMine has directly collected personal data from children under 16, or if a Shopowner is not responding to data requests, please contact us at deepmine@rofish.net with subject “Personal Data Request” and identifying the specific data to delete.

Your California Privacy Rights: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. DeepMine does not send your data to any third party for direct marketing purposes. You may email us at deepmine@rofish.net for more information regarding this.

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. At this time, there is no general agreement on how companies like DeepMine should interpret DNT signals. Therefore, DeepMine does not recognize or respond to browser-initiated DNT signals, whether that signal is received on a computer or a mobile device.

How is this Privacy Policy updated?

We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any information. This Privacy Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

How can I contact DeepMine?

You may use the help widget on the side of some pages, email us anytime at deepmine@rofish.net, or if you wish to send us a letter:

DeepMine
℅ Data Privacy
3655 E 2nd St
Tucson, AZ 85716

This privacy policy was last updated on and is effective on: May 24, 2018